Shipping policy

Last updated: October 24, 2026

Thank you for shopping with Faithfully Fragrant. This policy explains how we make and ship your order, what it costs, and what to expect after you buy.

Made Just for You

Every Faithfully Fragrant piece is printed on demand after you order. Nothing sits in a warehouse waiting for you. Your item is made specifically for you, which is why it takes a little longer than off-the-shelf shopping.

Order Processing

Orders are printed and prepared within 3 to 7 business days (excluding weekends and holidays). Orders placed after noon, or on weekends and holidays, begin processing the next business day.

Holiday Season

From mid-November through December, high order volume across the industry may add 3 to 5 business days to processing. To receive your order by Christmas, we recommend ordering by December 10.

Shipping Methods & Delivery Times

Once your order ships, standard delivery typically takes 2 to 5 business days. From the day you order, most orders arrive within 7 to 12 business days. Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

When your order ships, we'll email you a confirmation with a tracking number and link. Tracking information may take 24 to 48 hours to update after you receive it.

Shipping Destinations

We currently ship within the United States only.

Address Accuracy

Please double-check your shipping address at checkout. If you notice an error, contact us within 15 minutes of placing your order. After that, your order enters production and we're unable to change it. We're unable to cover reshipping costs for orders sent to an incorrect address entered at checkout.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, misprinted, or isn't what you ordered, email us within 14 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund, your choice, and there's no need to send the item back.

If your tracking hasn't updated in 7 business days, or your package never arrives, contact us and we'll work with you on a replacement or refund.

Order Changes & Cancellations

Because each item is made to order, changes and cancellations are possible only within 15 minutes of purchase, before your order enters production. After that, we're unable to cancel or modify it. Approved cancellations are refunded to your original payment method.

Questions?

Contact us at info@faithfullyfragrant.com or use the contact details in our contact information policy.