Refund policy

Returns, Exchanges & Refunds

Every Faithfully Fragrant piece is printed just for you when you order. Because of that, we’re unable to accept returns or exchanges for sizing, color choice, or change of mind. Please check the size chart and fit notes on each product page before ordering. If you’re unsure, email us and we’re happy to help you choose.

If something arrives wrong, we’ll make it right. If your item arrives damaged, misprinted, defective, or isn’t what you ordered, email us within 14 days of delivery with your order number and a clear photo of the issue. We’ll send a free replacement or issue a full refund, your choice. No need to send the item back.

Lost packages. If your tracking shows no movement or your order never arrives, reach out and we’ll work with you on a replacement.

Cancellations. Orders can be canceled within 15 minutes of purchase. After that, your item has entered production and can’t be canceled.

Free gifts. Complimentary items, including fragrance decants, are gifts and are not eligible for return or refund. If your order is refunded, you’re welcome to keep your gift.

Address accuracy. Please double-check your shipping address at checkout. We can’t cover reshipping costs for orders sent to an incorrect address entered at checkout.

Questions? Email info@faithfullyfragrant.com. We usually respond within 2 business days.

Faithfully Fragrant is a dba of Children’s Children Consulting Group LLC.